Challenge
The team was missing high-intent calls during peak dispatch windows and losing booked jobs to faster competitors.
HVAC Team Recovers Missed Calls and Books 41% More Jobs
A regional HVAC company replaced voicemail leakage with missed-call automation and booking workflows.
6-week rollout
Solution
- Missed call text-back automation with service-specific scripts
- AI chat qualification on landing pages
- Calendar automation for estimate scheduling
Results
- 41% increase in booked estimates within 60 days
- 34% faster speed-to-lead across call + web channels
- 22 additional monthly appointments from recovered missed calls